If you have trouble accessing to your control panel, you may have entered your username or password wrongly.

To check your username or reset your password, please follow these procedures

1) Login to your billing account
2) From the Menu List, click on "My Products & Services"
3) From the product list, click on the View Details (Green button on the right)
You will be brought to the hosting details page displaying your Username and Password of your account.
Note: The password shown may not be correct if you have previously changed your password through your control panel (cpanel)
4) In the Enter New Password field and confirm password field, type in your new preferred password
5) Click on "Update"
Your password is now updated, you can try to login, should you have any issues, please contact us

Note: Do not send your send your designated password to us, we will not use the password sent by the requester for security purpose. All passwords will be uniquely generated and sent to the billing account email address. It is therefore important to provide us with your most current email address.