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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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Web hosting Knowledge Base/FAQ
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 | What are your name servers (dns)? | |
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Our Name Servers / DNS are as follow:Primary Nameserver Hostname - NS1.VODIEN.COMPrimary Nameserver HostAddress - 120.50.40.30 |
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| How to Solve My Website Page Not Found Error? | |
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Troubleshooting guideIf you have already signed up for a hosting account with us, please go through the following steps:1) Make sure that the start/home pag |
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| How to upload files to my account? | |
| There are three ways to upload your files, using the convention File Transfer Protocol (FTP), online File Manager or Web Disk.File Transfer Protocol (FTP)FTP Account allows you to access your web site's files th |
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| Your Control Panel (cPanel) Video Tutorials | |
| You will be a pro in no time with cPanel's video tutorials. These tutorials allow you to easily learn as you can rewind, pause, and fast forward through any of the videos. Latest tutorials can be obtained |
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| How to enable register_globals? | |
| Some softwares requires Register_globals to be on.The server global option as part of our security practise default register_globals=off. |
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| How to change my control panel password | |
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If you have trouble accessing to your control panel, you may have entered your username or password wrongly.To check your username or reset your password, p |
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| Confused with Linux or Windows Hosting? We have the solution. | |
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Linux and Windows are operating systems which a web server runs. There is a common misconception that if you are running Windows on your home computer, then you need to have Windows web hosting. This is fals |
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| How to access my hosting control panel? | |
| To access the control panel for managing your Website and email , please use the linkhttp://yourdomain.com/cpanel/ |
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| What type of database system is installed on your server? | |
| MySQL is supported on our Linux platform.MySQL, Microsoft Access ODBC, MSSQL are supported on our Windows plaform.MSSQL 2005 |
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| How to replace the Under Construction page of my website? | |
| We automatically create a placeholder "Under Construction" page for you at your web address when your account is first created. To upload your files to your website, login to CPanel and use their file m |
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| Do you provide sercure server (SSL) facility? How much does it cost? | |
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Yes, but you will need to purchase your own secure certificate.We will do the installation of the certificate for you at no additional charges, though you w |
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| Can I access my domain without the "www" in front? | |
| Yes, all domains are set up such that they can be called directly with or without the "www" in front of your URL. |
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| How to recover the folders and files I accidentally deleted? | |
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Email Plans - Daily Backups, up to last 2 days (2 copies)Shared Web Hosting Plans - Daily Backups, up to last 2 days (2 copi |
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| What happens when my account run out of space? | |
| Our world class control panel allows us to upgrade your account disk space on the fly. Simply drop us an email and we will upgrade your plan instantaneously.O |
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| How to solve Internal Server Error 500 | |
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How to solve Internal Server Error 500?Login to your control panel, under Logs section, click on Error logError information will be shown |
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| What are your Server Library paths? | |
| This list is not exhausive, contact us if its not included below.Perl: /usr/bin/perlSendmail: /usr/sbin/sendmailDate: /bin/datePHP: /usr/bin/phpMySQL: /usr |
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| How to park/addon additional domain? | |
| To park or add-on additional domain, drop us an email with the following details:Your Main domain name |
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| How and Why Would You Offer Unmetered Data Transfer? | |
| Even though local bandwidth is costly, we feel that we should not have to limit your website's growth with data transfer limits (also termed as metered transfer). For plans with metered data transfer, your websit |
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| I can't see my control panel login screen, the site seems unreachable | |
| Are you having problems logging into your control panel at work, cafes or corporate network but have no problems with visiting your control panel at home?The network connection |
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| How to enable PHP5 on my hosting? | |
| The server default PHP is currently set to PHP4, for users wanting to use PHP5, kindly follow the following steps:Login to your control panel |
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| How to secure my website with SSL? | |
| To secure your website with SSL, you will need the following:Dedicated IP for your websiteSSL cer |
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| How to have a trouble free script installation? | |
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It is very common that most times, we prefer to use open source scripts because its free, however, if we cant install it correctly, we will spend alot of time troublesho |
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| How to test MySQL connection? | |
| <?php$connection= mysql_connect('hostname','dbuser','dbpassword');if (!$connection) {die('Could not connect to MySQL: ' . mysql_error());} else {echo 'Connection OK';}mysql_close($connection);
?> |
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| How to show my file as the default page? | |
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Directory Index Priority (cPanel Webhosting)The filename below is the order of priority which the webserver will read as the website's index (default/main) page.index.htmindex.htmlindex.shtmlind |
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| How to enable mod_rewrite? | |
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If you're facing problems getting mod_rewrite to work even after placing the code into your .htaccess file, it might be because you left out the first line, that looks like: "RewriteEngine On".This line of code should always be pla |
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| What to do when my website is listed as suspicious by google? | |
| What to do when my website is listed as suspicious by google?1) Check to confirm if your website is listedhttp://safebrowsing.clients.google.com/safebrowsing/diagnostic?client=Firefox&hl=en-US&site=replace.this.with.your.domain.n |
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| How to make my website load faster? | |
| How to make my website load faster?Here are some ways you can speed up your website loading1) If your website is dynamically generated, you can look for cache plugins to generate static cache website for youOne good exa |
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| Hosting Requirements For Magento | |
| Hosting Requirements For MagentoMagento is an ecommerce script that is performance intensive because it runs very complex database queries. As such, it should only be run on dedicated servers. Varien, the c |
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| Prestashop Auto Log Out Issue | |
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Some users may face issue with auto logout from Presta admin.To solve the issue of Presta Shop logging out your session all the time, we have reviewed the codes and here is the solution to it. This fix basically removes the IP checking that |
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| How to setup cron job in cpanel | |
| Many a times, users will place the URL inside the cron job, and always wonder why the cron job does not work. What you may have done is putting just the URL into the cron command, for example:0 0 * * * http://www.websiteurl.com.sg/pathtoyourfi |
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