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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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Web hosting Knowledge Base/FAQ
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 | Common Email Errors | |
| This are some of the common email problems user experienceProblem: Incorrect username and passwordSolution: Check that you have entered your email address as your username, if you are not sure if your password is correct, go to cpanel to r |
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| How to troubleshoot my email problem? | |
| Here's a brief troubleshooting guide to setting up email. 99% of all email issues result from improper settings on the client's email program. Be sure to follow through this troubleshooting guide, before |
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| What are my email server information? | |
| Outgoing SMTP server: mail.yourdomain.com |
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| My friend sent me an email but i do not receive it, what could have happen? | |
| You will need to check your email account free space available, in the event that the email is bigger than the available email space of your email account, the email will be kept on our servers's mail queue and |
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| How to mail a copy of my incoming and outgoing emails? | |
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To have all your incoming emails carbon copied to another email address, follow the instructions below:Login to your control panel |
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| How to move emails tagged by SpamAssassin to a particular folder? | |
| Browsing through your spam emails is extremely important, at time even the best Spam filtering software does have false positive. For non IMAP / Webmail users, in particular POP3 users, it is advisable to use yo |
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| I can't see my webmail login screen, the site seems unreachable | |
| Are you having problems logging into your webmail at work, cafes or corporate network but have no problems with visiting your webmail at home?The network connection that you a |
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| How to access my webmail? | |
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To access the webmail for viewing your email, please use this linkhttp://yourdomain.com/webmail/ (Replace yourdomain.com |
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| How to protect your email from spambots? | |
| Are you protecting your email addresses?Spammers get your email address by using evil automatic software that scours your website. When they find something like "mailto:joe@YourDomain.com", they |
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| How to archive/monitor my Emails? | |
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To archive/monitor both your incoming and outgoing emails, you will need to use our SuperMailControl (Mail Copy Feature). |
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| How to check email using Windows Mobile phone? | |
| To configure your mobile phone for Email access, follow the guide below.Go to your Messenging |
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| How to securely check my email? | |
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To connect to our servers securely, you will need to tick two boxes in your email client.Steps to secure your email transaction (based on outlook express) |
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| 550 Access denied - Invalid HELO name | |
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You have attempt to send out an email and failed with the following error:550 Access denied - Invalid HELO name503 RCPT ErrorThe issue is due to your email client not configured correctly. Here are some r |
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| How to setup my email account on iPhone? | |
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How
to setup my email account on iPhone
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| How to use google apps for my email service instead of Vodien's packaged email service? | |
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We recognise that some users wish to make use of google's large email storage system, and we are able to support that as well.You do not need to worry how to set it up on Vodien's end, just open a ticket with us and we will handle the mail e |
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| How to send email via SMTP if my ISP block port 25? | |
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If you are not able to send email through port 25, change your outgoing SMTP port to 26 and try, at Vodien, we open port 26 as an alternate port.If port 26 do not work for you as well, contact us and we will assist you in the troubleshooting |
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| How to use google apps with Vodien hosting? | |
| How to use google apps with Vodien hosting?1) Login to your hosting control panel2) Click on Advanced DNS Editor3) Update mail record and change it to CNAME ghs.google.com.4) Go back to hosting control panel main page, and cl |
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| I can receive but I cannot send out emails | |
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If you are experiencing a problem in which you are able to receive emails but are unable to send out any emails, it is very likely that your email application does not have the SMTP Outgoing Authentication option |
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| How to setup my email account on Android? | |
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How to setup my email account on Android1.To setup an email account on an
Android phone, go to the Menu -> |
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