To receive technical support, follow this guideline:

1. Check through our Knowledge base
2. If your issue is not inside Knowledge base, submit a ticket through our secure SuperSupport site
3. For urgent request such as account inavailability, please call us. Our phone support is 24/7 Tel: 6288 6264
   (Note: You will need to send a support ticket and provide us with the ticket number when asked)

When submitting a ticket, please include the following:

1. Your domain name
2. Your problem

Requests pertaining to the below mentioned list will not be available through phone, please submit a ticket

• Account password reset
• Retrieval of lost Billing account information
• Domain transfer password request