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Knowledge Base

How does Remote Help work?

Step 1. Download Teamviewer to your desktop and install.

Step 2. Open Teamviewer and tell us your ID Number & Password.

   

Step 3. Vodien SuperSupport will login, troubleshoot, and assist.

Vodien SuperSupport will now login, troubleshoot and attempt to solve the difficulties faced. You can watch on your screen every step that we do.

TeamViewer gives us the ability to be with you as if we're sitting beside you.

Once you close the application, Vodien will no longer have access to your desktop again.

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