Knowledge Base

How to build custom emails with Email Designer

Email Designer lets you create reusable email templates using pre-designed layouts that you can customise with your own text, images, colours, and branding.

This article explains how to access Email Designer in Titan, customise a template, and insert the completed template into an email.

How to access the email designer

There are two ways to access the email designer. See guide below:

From the App Switcher
1. In the top-left corner of Titan Webmail, click the App Switcher icon.
2. Scroll down in the App Switcher and select Email Designer.
From the Composer.
1. Open the Composer window and click the Designer tab.

View email templates

When you open Email Designer, you can select a pre-designed template from the Templates Gallery or open one of your saved templates.

To preview a template before using it, click Preview to see how it appears on desktop and mobile devices.
If you have existing saved templates, opening Email Designer will directly take you to the Saved templates section.

Manage saved templates

Select saved templates to manage the following features:

Insert in composer
Edit template
Preview
Rename
Duplicate
Delete

Customise an email template

The Email Designer editor lets you customise templates by editing text, images, colours, fonts, and layouts before inserting them into an email.

For detailed steps on using the editor and its features, see Using the Email Designer editor.

Insert an email template into an email

Once your template is ready, click Insert template to use it in your email.

NOTE. When you insert a template, the email composer switches to Email Designer mode. Any existing email content, inline attachments, or signatures in the message body will be replaced by the template. The To and Subject fields will remain unchanged.

IMPORTANT. In the Email Designer mode, you cannot edit or add to the body of the email. You can only edit the Email Designer template itself.