Troubleshoot Account Password Reset Email Not Received

This article explains what to check if you do not receive the password reset email after submitting a request through the Lost Password page. 

Symptom or issue 

You submitted a password reset request but did not receive the email containing the password reset link. 

Possible causes 

You may not receive the password reset email for one of the following reasons: 

• The email address, domain name, or username entered is incorrect or contains a spelling error.  
• The email address is associated with more than one account, preventing the system from identifying a single account for password recovery.  
• The password reset email was filtered into your Spam, Junk, or another email filtering folder.  

Resolution 

Follow these steps to troubleshoot the issue: 

1. Confirm that the email address, domain name, or username you entered is correct.  
2. If you used an email address to request the password reset, try again using your username or domain name instead. This can resolve the issue if the same email address is linked to multiple accounts.  
3. Check your Spam, Junk, and any other email filtering folders for the password reset message.  
4. If you still do not receive the email after completing these checks, contact Support for additional assistance with account verification and password recovery. 

If you no longer have access to the email address of your account, see our How To Recover Account Access guide.