Vodien Domain Access Recovery

The Vodien Domain Access Recovery (DAR) process allows you to update your domain’s registrant email address when the existing one is inaccessible. The registrant email is critical to domain management, as it serves as the main point of verification for several key actions. It is required for the following: 

• Approving a domain transfer through confirmation emails. 
• Receiving the domain authorization (Auth) code. 
• Confirming a Change of Domain Ownership (COO) request. 
• Requesting an update or release of a domain tag. 

Without access to the registrant email, you may be unable to carry out these actions and risk losing control of your domain. While you can normally change the registrant email in your Vodien account, if you cannot verify the update because the existing email is inaccessible, the Domain Access Recovery process provides a secure way to complete it. 

Who can request for Domain Access Recovery 

Anyone can contact us to request for domain registrant update. However, the request letter and requirements must come from the following authorized requesters. 

• The Domain Registrant – If the registrant in WHOis database is a person's name 
• The Business Owner – If the registrant in WHOis database is a business name 

How to request for registrant email update 

1. Prepare the requirements below: 
   1. Signed DAR request letter using the right template below: 
      • If the domain registrant is a Persons Name: DAR Request template - Personal 
      • If the domain registrant is a Business Name: DAR Request template - Business 
   2. A government issued ID.
   3. (For Business Registrant only) Business documents showing the requester as the owner (e.g., Company Extract from ASIC for businesses in Australia, Bizfile from ACRA for businesses in Singapore). 
       
2. Contact our Customer Support team over the phone for the instructions on how the requirements can be collected and validated.
   • Press 3 on the IVR.