Here are some of the methods you need to do to transfer billing account ownership or change billing account details.
Update Details via Client Area
If you have the login details for the account, please follow the steps below.
(Note: This process is also the same as updating the account information like email address or billing address. You may leave other information like First Name and Last name as the same.)
- Have the registered user log in to the client portal.
- Click on Update Your Details.
Step 3. Replace the contact information on My Details page and click ‘Save Changes’
Request via Email and Phone
If you do not have login details for the account you may do the following:
1. Request the previous registered user to login to account and make the above changes.
2. Or email email@example.com and ask for the Change of Account Ownership Request Form. Upon submitting the form, you will be charged SGD25 for us to process and verify the claim.
Step 3. Request the previous registered owner to call us at 6288-6264, on the registered phone number.
Do not hesitate to contact our support team if you have further questions.