Suspend and Unsuspend Email Account

If you want to have an email account inaccessible without deleting it, you can suspend it and later on unsuspend the account. Learn how to suspend and unsuspend email account through the cPanel by following the instructions below.

(Note: Email address and server host names in the images and notes below are only examples.)

Suspend and Unsuspend Email Account

Step 1. Log in to the cPanel.

cPanel-Login-SS | New Email Account

Step 2. Under Email panel click on Email Accounts.

Email Account

Step 3. Look for the email account you want to suspend. Click “More” drop-down arrow.

Step 4. select any of the following:

  • Suspend – this option suspends both login and incoming mail
  • Suspend Login – this only allows incoming emails but blocks login to email account or sending out emails
  • Suspend Incoming Mail – blocks receiving emails but allow sending out emails

If incoming mail is suspended, anyone trying to send an email to the related account will receive a bounce back email stating that it has been suspended:

Example:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

admin@testdomain.com
host mail.testdomain.com [111.222.333.444]
SMTP error from remote mail server after RCPT TO:<admin@testdomain.com>:
550 Mail to admin@testdomain.com has been suspended
Reporting-MTA: dns; server.vodien.com

Action: failed
Final-Recipient: rfc822;admin@testdomain.com
Status: 5.0.0
Remote-MTA: dns; mail.testdomain.com
Diagnostic-Code: smtp; 550 Mail to admin@testdomain.com has been suspended

From: VODIEN <test@vodien.com>
Subject: test
Date: 18 August 2017 at 11:38:15 AM SGT
To: admin@testdomain.com

 

Unsuspend Email Account

If you wish to reverse the process and make the email account work again, use the same steps and select the “Unsuspend” option.

If you have further questions, please do not hesitate to contact our support team.

Suspend and Unsuspend Email Account

 

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