Knowledge Base

How to send files using Titan Drive Transfers

The Transfers capability within Titan Drive enables users to distribute a downloadable, one‑time snapshot of selected files or folders via a protected link. This guide provides an overview of the feature, instructions for creation and management, and best practices for secure sharing with optional activity tracking.

Learn how Transfers work

A Transfer captures a snapshot of your selected files or folders at the moment of creation. Recipients get access to that specific version—regardless of any later changes you make to the original files in Drive.

Transfers offer several useful features:

Automatic expiry dates
Password protection
Recipient notes
View and download tracking
Separate storage for transferred content until the Transfer expires

Please note that recipients cannot browse folder structures within a Transfer.

Share vs. Transfer

Here is a quick comparison between using Share and Transfer:

	Share	Transfer
Purpose	Ongoing access to files or folders	One-time copy of files or folders
Updates after sharing	Recipients always see latest version	Recipients see only the original snapshot
Storage usage	Uses existing Drive storage only	Uses additional storage until expiry
Default expiry	No expiry by default	30 days
Maximum expiry	No maximum	90 days from creation
Tracking	Not available	Optional
Recipient folder navigation	Supported	Not supported
Notes to recipient	Not available	Supported

Use Share if you want recipients to always see the latest version.
Use Transfer if you want recipients to have a temporary copy that stays unchanged.

For a more detailed comparison, refer to: Share vs Transfer in Titan Drive

How to create a Transfer

You can create a Transfer in several ways. Follow the method that best suits your needs. For details about each available option, see How to configure Transfer settings.

Creating a Transfer

Open Titan Drive.
Hover over the desired file or folder.
Click the three-dot (•••) icon, then select Transfer a Copy.
Configure the transfer settings, then click Create Transfer.
Click Copy the link & password.
Share the link with the recipients.

How to use the quick transfer action

Select the desired file or folder.
Click the Share icon, then choose Transfer a copy from the toolbar.
Configure the transfer settings, then generate the Transfer link.
Share the link with the recipients.

How to create a Transfer from the Transfers page

Go to the Transfers page.
Upload files or folders using the upload button or by dragging and dropping them into the page.
Configure the desired Transfer settings.
Generate the Transfer link.
Share the link with the recipients.

Uploaded content stays in storage until the Transfer expires or is removed.

How to create a Transfer while composing an email

When you attach files from Titan Drive in the email composer, the system might automatically create a Transfer link rather than attaching the files directly.

This usually occurs when:

You select a folder.
The file type is not supported as an email attachment.
The total attachment size exceeds the current attachment limit of 30 MB.
The email will display a Transfer link that looks like a standard attachment.

To learn more, see Attach from Drive

How to configure Transfer settings

You can customize the following settings before generating a Transfer link:

Expiry

Click the dropdown to set an expiry date.

Expiry Options: Choose from 3, 7, 14, or 30 days, or set a custom expiry date.
Default Expiry: If not specified, the Transfer defaults to 30 days.
Maximum Expiry: The longest allowed expiry is 90 days from the creation date.

When a Transfer expires:

The Transfer link becomes inactive, and recipients can no longer access the files.
The storage space used by the transfer is automatically freed.

NOTE. Custom expiry dates are available only on supported plans. If your plan does not support custom expiry, the default 30‑day period will apply. To unlock custom expiry settings, consider upgrading your plan.

Password

You can enhance the security of your Transfer by protecting it with a password. Recipients must enter the correct password before they can access the transferred files.

Password Length: Maximum of 20 characters

When copying a Transfer link:

If no password is set, only the link is copied.
If a password is set, the copied content includes both the link and the password.

NOTE. Password protection is available only on supported plans. If your current plan does not include this feature, the password field will display the message: "Upgrade to set password."

Add Note

You can include a personal note for recipients when creating a Transfer. This note will appear on the recipient's landing page before they access the files.

Track Analysis

You can choose whether to track recipient engagement. Tracking can record:

Link views
File downloads

You must enable or disable tracking during Transfer creation. After the Transfer is created, the tracking preference cannot be changed.

Recipient perspective

The recipient journey varies depending on the settings configured for the transfer.

Landing page

If the Transfer includes a password and a note, recipients will first see a landing page where they can:

Read the note
Enter the password

Files page

Once recipients successfully open the Transfer, they will see the files where they can:

Preview supported file types directly in the browser
Download individual files or all files at once

NOTE. Preview is available only for supported file types. Folders included in the Transfer cannot be previewed.

Folder behaviour

Recipients can download folder contents included in a Transfer. However, they cannot navigate through folder structures in the way they can with shared folders.

Download limits

Download availability and usage limits may vary depending on the email subscription plan and applicable fair usage policies.

Recipients can preview supported files without limits while the Transfer remains active.
Every click on Download or Download All counts as a download
Plan limits can be viewed in the Upgrade section of Titan Drive
Maximum file upload size: 5 GB per file (on supported plans)

NOTE. Once the download limit is reached, download buttons become unavailable. Refreshing may briefly restore them, but downloads will be blocked with a "Download limit reached" message.

Recipient view of branded Transfers

When recipients open a Transfer, they may see your organisation's branding on the Transfer page, including:

Your company logo
Your company name
A custom background color
Links to your website or social media pages

If branding has not been configured, recipients will instead see standard Transfer details, such as the sender's information and the file size.

To learn more, refer to: How to customize branding in Titan Webmail

How to track Views and Downloads

With tracking enabled, you can view who has accessed the files and how they're interacting with the Transfer.

Views: A view is recorded when a recipient successfully opens the Transfer page
Downloads: A download is recorded when a recipient downloads an individual file or selects Download All.

Tracking helps you confirm whether recipients have accessed the files.

Storage and expiry explained

Transfers take up additional storage that is separate from the original files stored in Drive.

For example:

If you create a 2 GB Transfer from content already stored in Drive, the Transfer uses an additional 2 GB of storage until it expires.
Recipients can continue accessing Transfer files even if you delete the original files from Drive after creating the Transfer.

When the Transfer expires or is deleted:

Transfer storage is automatically released.
Files associated with the Transfer are removed automatically.
Original files stored in Drive remain unchanged.

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