Knowledge Base

How to Request for a 30-Day Money-Back Guarantee Refund

Not satisfied with our services? You may request for the 30-day money-back guarantee refund.

Within the first 30 days of our service, you may request for a 100% refund of your Web Hosting fees. This offer is only applicable to the following Web Hosting services: webValuewebPluswebExpertwebElite, and webUltimate. You can view these Hosting Services on our website by clicking on the links below:

All you have to do is send an email request to [email protected], including your reason for not being satisfied, so we can cancel your hosting and issue the applicable refund.

Note: Domain Names are non-refundable. All registrations/transfers/renewals are final. This is because once a Domain is registered/transferred/renewed, payments are made directly to the Domain Registry and we are unable to request a refund from them as well.

Need more help with your billing? Contact our SG or AU Support Team today!

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