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Abuse Policy

Vodien maintains a significant focus on minimising and mitigating the level of abuse that is generated on our servers. Abuse can involve and affect a number of items but our core focus is on maintaining a high level of service, safety and reliability with both our own services and those that affect the operation of the internet in general.

Whilst we maintain a significant level of monitoring we can't watch everything. This is where we need your help in reporting to us anything which you believe has come from the Vodien network.

Please report abuse through our online abuse reporting form by selecting Vodien as the brand name.

Additionally, include as much information as possible regarding the type and nature of the abuse you have encountered. Be sure to provide any applicable log files, URLs (for site abuse) and email headers (for spam).

Once we have received your email, our team will investigate the report thoroughly, contact any relevant customers, and work to resolve the issue as efficiently as possible.

Complaints Handling

If you would like to make a complaint to www.vodien.com, please email [email protected]

We strive to uphold the greatest levels of service and communication in the industry, so should the unlikely event occur that you need to lodge a complaint against , our service, any of our staff, or our general industry conduct, please make use of the above address.

Once a complaint email is lodged, we will ensure that you're responded to within 7 days.

If, for whatever reason, you do not obtain adequate support, response or are not satisfied with the outcome of your query via the above contact, you may write to use via the following address:

Vodien Internet Solutions Pte Ltd

3 Irving Road
#09-01 Tai Seng Centre
Singapore 369522

The management team will fully investigate your complaint within 10 working days, and will respond to your complaint within 15 days.

For .au further complaints and policies please also see the auDA website.

For .uk further complaints and polices please also see the Nominet website.